When will I be charged?
Your card is pre-authorized at checkout for the amount of the item. We charge it once we confirm the item is in stock and available to ship.
How soon will my item ship?
Orders placed before 3 PM ET are processed the same business day. Orders placed after 3 PM ET, or on weekends and holidays, are processed the next business day. Processing means your order is released to the warehouse — it does not mean it ships that day. Most orders ship within 2 to 3 business days of being placed (allow up to 5), then take 3 to 7 business days in transit depending on your distance from the warehouse. Freight items, including home standby generators, follow the same timeline; the carrier will call you to schedule delivery. Commercial generators are quoted individually with their own lead times.
Do all products ship free?
Most orders over $250 ship free. Heavy generators and solar systems ship by freight and carry a flat delivery charge — $159, $199 or $299 depending on the unit. Residential liftgate service is included in that charge, so the truck lowers the crate to the ground for you. You do not need a dock or forklift, and there is nothing extra to add at checkout. The exact amount is shown on the product page and at checkout.
Where do you ship?
The contiguous 48 US states only. We do not ship to Alaska, Hawaii, US territories, or internationally, and we cannot ship to P.O. Boxes.
When will I receive a tracking number?
Within 24 hours of the item leaving the warehouse. You can also check status any time through our order tracking portal.
What should I do when a freight delivery arrives?
Inspect the crate before you sign the delivery receipt. Look for crushed corners, punctures, tilting, or torn wrap. If you see damage, note it on the delivery receipt before the driver leaves — this is critical, because once you sign a clean receipt the carrier can deny the claim. Take photos. If the damage is severe you may refuse the shipment entirely and we will arrange a replacement.
What happens if my item arrives damaged?
Contact us within 48 hours of delivery at info@mightygenerators.com with your name, order number and photos of the packaging and the item. Returns and replacements for damaged items are free to you — we cover return shipping and the replacement. Note: once a generator has been gassed or oiled we cannot authorize a return, and we will direct you to an authorized service center for warranty repair instead.
Can I cancel my order?
Yes — within 24 hours of placing it for a full refund. After that, if it has not yet shipped we can often still cancel it. Contact us and we will check.
What if I just don't like the item?
You have 30 days from the day you receive it to request a return. It must be unused, in original packaging with all parts and manuals, and in resaleable condition. If it has been gassed or oiled we cannot accept it. You are responsible for return shipping on change-of-mind returns. Start the return in our return portal or email info@mightygenerators.com.
Do you charge restocking fees?
No. We don't like them either.
Do you offer financing?
Yes — financing is available through Klarna at checkout. See our financing page for details.
Are you an authorized dealer?
Yes. Mighty Generators is an authorized dealer for every brand we sell, which means you receive the full factory warranty on everything purchased from us.
Warranty questions?
Because we are an authorized dealer, you get the full factory warranty. We have guidance on our warranty page, and you can always check the manufacturer's site for their specific terms. Contact us any time.
Want something we don't list?
Email info@mightygenerators.com. We can usually source it from one of our manufacturers at the best price guaranteed.
Do you sell commercial or diesel generators?
We carry commercial standby generators from Cummins and Briggs & Stratton. These are quoted individually rather than sold directly online — request a quote on the product page and a specialist will price the unit and freight together.