Return and Exchange Policy

Return Policy

We are committed to providing a straightforward, hassle-free return or exchange process. We are consumers ourselves and do not like to jump through hoops to return an item, so why should we make you do that? That said, we want you to read our full policy to understand how our process works.

Return Timeline

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return. We cannot accept returns after 30 days.

Eligible Products

Products purchased on www.mightygenerators.com must be returned in saleable condition — in other words, unused, in the original packaging, and undamaged. The customer is responsible for shipping costs of products returned for any reason other than being damaged or defective. An acceptable return must meet the conditions set forth above regarding saleable condition. A Return Merchandise Authorization (RMA) must be obtained for all returns. To get an RMA, log in to our return portal with the email you used during the purchase and start the return process. Alternatively, you can email us at info@mightygenerators.com and include the order number and name on the order.

Restocking Fees:

We do not charge restocking fees because we do not like them. We want this return process to be as smooth as possible, and we know that restocking fees are just another way for companies to make money off customers. 

Refund Processing Time:

Once we receive the eligible return, we will inspect the package to verify it meets the criteria as described above. Once approved, the refund will be credited back to the original payment method within 7 days. If you have not received the refund within 10 days of an approved return then please reach out to us at info@mightygenerators.com.

Exceptions to Return Policy:

• Power Equipment (products that use gas and oil)—Power Equipment products are not eligible for return once they have been oiled or gassed. Federal law prohibits shipping once oiled or gassed. Mighty Generators will help facilitate the repair of the product with the manufacturer. Typically, it must be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. We will give you directions on this during the RMA process. There are no exceptions to this rule.
• Any food or food-related product cannot be returned for health, safety, and sanitary reasons. MG will exhaust all options to make sure the product works and that you are satisfied.
• Clearance Items are final sale and cannot be returned.
• Scratch and Dent Items are final sale* and cannot be returned.
• Special Order and Built-to-Order Item Cancellations submitted 24 Hours after an order has been placed can not be guaranteed.
• Customized Products cannot be returned.
• Any purchases made on a gift card cannot be returned.

Final Sale*

Mighty Generators does not accept returns of items marked Scratch/Dent or Recondition/Refurbished Conditions on Outdoor Power Equipment. Due to the nature of these items, they are unique in the type of imperfections they may possess. The items are sold in “as-is” condition and are guaranteed to be fully functional. If there is an issue with your product, our service technicians will walk you through any troubleshooting and be able to get you any necessary parts. Items sold in these conditions and returned to Mighty Generators will not be accepted for delivery and may lead to additional costs for the buyer.

Damaged and/or Defective?

If your item was received damaged or defective, we will help facilitate the return and exchange of the product. Returns and exchanges of damaged items are free to the customer, meaning Mighty Generators pays for return shipping and replacement items. Please reach out to us immediately to obtain an RMA for the product at info@mightygenerators.com so that we can expedite the replacement of your item.  All Items will be inspected and/or tested upon return. Upon inspection, if your product is deemed not defective or damaged, you will be responsible for the shipping cost of the returned product to you. All products must be returned with original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) may be obtained by emailing us at info@mightygenerators.com. Please include photos of the product if the item is damaged to help expedite the process.

Changed your mind?

1. To request a return, log in to our return portal with the email you used during the purchase and start the return process.. Alternatively, you can email our service team at info@mightygenerators.com to request a Return Merchandise Authorization (RMA).
2. The package must be in the original packaging with all accessories. We will give you the return shipping address with the RMA, and you will be responsible for return shipping costs.
3. Once we receive the item, we will inspect it to ensure it is in original condition with all accessories and packaging.
4. Once the item is returned in resalable condition, we can issue a full refund to the original payment method within 7 days.

Want an Exchange?

1. Please email our service team at info@mightygenerators.com to request a Return Merchandise Authorization (RMA) and discuss the product you would like to receive.
2. The package must be in the original packaging with all accessories. We will give you the return shipping address with the RMA and you will be responsible for return shipping costs.
3. Once we receive the item, we will inspect the item to make sure it is in original condition with all accessories and packaging.
4. Once returned in resalable condition and approved, we will contact you to have your new item shipped back out free of charge.