Return and Exchange Policy

Return Policy

We are committed to providing a straightforward, hassle-free return or exchange process. We are consumers ourselves and do not like to jump through hoops to return an item, so why should we make you do that? That said, we want you to read our full policy to understand how our process works.

Canceling an Order

You may cancel your order for a full refund within 24 hours of placing it. After 24 hours, if the item has not yet shipped we can often still cancel it. Contact us at info@mightygenerators.com and we will check with the warehouse. Once an item has shipped, it becomes a return rather than a cancellation. Standby generators have their own cancellation terms; see Standby Generators below.

Return Timeline

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return. We cannot accept returns after 30 days.

Eligible Products

Products purchased on www.mightygenerators.com must be returned in saleable condition: unused, in the original packaging, and undamaged. The customer is responsible for shipping costs of products returned for any reason other than being damaged or defective. A Return Merchandise Authorization (RMA) must be obtained for all returns. To get an RMA, log in to our return portal with the email you used during the purchase and start the return process. Alternatively, email us at info@mightygenerators.com and include the order number and name on the order.

Restocking Fees

We do not charge restocking fees on returnable items, because we do not like them. We want this return process to be as smooth as possible, and we know that restocking fees are just another way for companies to make money off customers. Standby generators follow their own cancellation terms, described under Standby Generators below.

Refund Processing Time

Once we receive the eligible return, we will inspect the package to verify it meets the criteria described above. Once approved, the refund will be credited back to the original payment method within 7 days. If you have not received the refund within 10 days of an approved return, please reach out to us at info@mightygenerators.com.

Damaged or Defective Items

Report damage within 48 hours of delivery. Contact us at info@mightygenerators.com with your name, order number, and photos of both the packaging and the item.

Freight deliveries: inspect before you sign

If your item arrives by freight, this step matters more than anything else in this policy. Inspect the crate before you sign the delivery receipt. Look for crushed corners, punctures, tilting, or torn shrink wrap. If you see damage, note it on the delivery receipt before the driver leaves. Once you sign a clean delivery receipt, the freight carrier can deny the damage claim, which makes it far harder for us to replace the item quickly. If the damage looks severe, you may refuse the shipment outright and we will arrange a replacement.

What we cover

Returns and exchanges of damaged or defective items are free to the customer: Mighty Generators pays for return shipping and the replacement. All items will be inspected and/or tested upon return. If your product is found not to be defective or damaged, you will be responsible for the shipping cost of returning the product to you. All products must be returned with original packaging, accessories, and documentation. For standby generators, see Standby Generators below; defects are repaired under the manufacturer's warranty.

Exceptions to Return Policy

• Power Equipment (products that use gas and oil): not eligible for return once they have been oiled or gassed. Federal law prohibits shipping once oiled or gassed. Mighty Generators will help facilitate repair with the manufacturer. Typically it must be taken to an authorized service center, which may be covered under warranty. We will give you directions during the RMA process. There are no exceptions to this rule.
• Any food or food-related product cannot be returned for health, safety, and sanitary reasons.
• Clearance Items are final sale and cannot be returned.
• Scratch and Dent Items are final sale* and cannot be returned.
• Special Order and Built-to-Order cancellations submitted more than 24 hours after the order was placed cannot be guaranteed. Standby generators follow their own terms; see Standby Generators below.
• Customized Products cannot be returned.
• Any purchases made on a gift card cannot be returned.

Final Sale*

Mighty Generators does not accept returns of items marked Scratch/Dent or Recondition/Refurbished on Outdoor Power Equipment. Due to the nature of these items, they are unique in the imperfections they may possess. They are sold in “as-is” condition and are guaranteed to be fully functional. If there is an issue, we will walk you through troubleshooting and get you any necessary parts. Items sold in these conditions and returned to Mighty Generators will not be accepted for delivery and may lead to additional costs for the buyer.

Standby Generators (Home and Commercial)

Standby generators are special-order items. They ship by freight directly from the manufacturer, so they follow different rules from the rest of our store. Transfer switches and installation kits ordered together with a standby generator follow these same rules. For these items, the terms in this section replace the general return, exchange, cancellation, and damaged or defective item terms on this page.

• Within 24 hours of your order: cancel for a full refund. The 24 hours start when your order is placed or your quote is paid. We do not place your order with the manufacturer until 24 hours have passed.
• After 24 hours, before your unit ships: your generator is on order with the manufacturer. You can still cancel, but a cancellation fee of 25% of the equipment price applies.
• After your unit ships: the order can no longer be cancelled. If you refuse a delivery that is not damaged, the unit goes back to the manufacturer and we refund your order less the 25% cancellation fee and the actual freight cost in both directions.
• After delivery: standby generators cannot be returned or exchanged, whether or not they have been installed, fueled, or run.
• Damaged in transit: inspect the crate before you sign the delivery receipt. Note any damage on the receipt before the driver leaves, and refuse the shipment if the damage is severe. Report any damage to us within 48 hours of delivery, with photos of the crate and the unit, including damage you only find after unpacking. We handle the freight claim and arrange a repair or replacement. Damage reported after 48 hours, or signed for as undamaged, may not be claimable with the carrier.
• Defective units: defects are covered by the manufacturer's warranty, under the manufacturer's warranty terms, and repaired by an authorized service dealer. We will help you start the claim. Defective standby generators are repaired under warranty, not returned to us.

Before you order: confirm the size, voltage, phase, and fuel type with your installer or with us. A generator that does not suit your site, or does not pass local permitting or inspection, is not defective and cannot be returned.

Nothing in this policy limits any rights you have under applicable law.

Changed your mind?

1. Log in to our return portal with the email you used during purchase and start the return, or email info@mightygenerators.com to request an RMA.
2. The package must be in original packaging with all accessories. We will give you the return shipping address with the RMA, and you are responsible for return shipping costs on change-of-mind returns.
3. Once we receive the item, we will inspect it to ensure it is in original condition with all accessories and packaging.
4. Once returned in resaleable condition, we issue a full refund to the original payment method within 7 days.

Want an Exchange?

1. Email info@mightygenerators.com to request an RMA and discuss the product you would like instead.
2. The package must be in original packaging with all accessories. We will give you the return shipping address with the RMA and you will be responsible for return shipping costs.
3. Once we receive the item, we will inspect it to make sure it is in original condition with all accessories and packaging.
4. Once returned in resaleable condition and approved, we will contact you and ship your new item out free of charge.