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Return and Exchange Policy

Return Policy

We are committed to providing a straightforward, hassle-free return or exchange process. We are consumers ourselves and do not like to jump through hoops to return an item, so why should we make you do that? That said, we want you to read our full policy to understand how our process works.

Canceling an Order

You may cancel your order for a full refund within 24 hours of placing it. After 24 hours, if the item has not yet shipped we can often still cancel it — contact us at info@mightygenerators.com and we will check with the warehouse. Once an item has shipped, it becomes a return rather than a cancellation.

Return Timeline

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return. We cannot accept returns after 30 days.

Eligible Products

Products purchased on www.mightygenerators.com must be returned in saleable condition — unused, in the original packaging, and undamaged. The customer is responsible for shipping costs of products returned for any reason other than being damaged or defective. A Return Merchandise Authorization (RMA) must be obtained for all returns. To get an RMA, log in to our return portal with the email you used during the purchase and start the return process. Alternatively, email us at info@mightygenerators.com and include the order number and name on the order.

Restocking Fees

We do not charge restocking fees because we do not like them. We want this return process to be as smooth as possible, and we know that restocking fees are just another way for companies to make money off customers.

Refund Processing Time

Once we receive the eligible return, we will inspect the package to verify it meets the criteria described above. Once approved, the refund will be credited back to the original payment method within 7 days. If you have not received the refund within 10 days of an approved return, please reach out to us at info@mightygenerators.com.

Damaged or Defective Items

Report damage within 48 hours of delivery. Contact us at info@mightygenerators.com with your name, order number, and photos of both the packaging and the item.

Freight deliveries — inspect before you sign

If your item arrives by freight, this step matters more than anything else in this policy. Inspect the crate before you sign the delivery receipt. Look for crushed corners, punctures, tilting, or torn shrink wrap. If you see damage, note it on the delivery receipt before the driver leaves. Once you sign a clean delivery receipt, the freight carrier can deny the damage claim — which makes it far harder for us to replace the item quickly. If the damage looks severe, you may refuse the shipment outright and we will arrange a replacement.

What we cover

Returns and exchanges of damaged or defective items are free to the customer — Mighty Generators pays for return shipping and the replacement. All items will be inspected and/or tested upon return. If your product is found not to be defective or damaged, you will be responsible for the shipping cost of returning the product to you. All products must be returned with original packaging, accessories, and documentation.

Exceptions to Return Policy

  • Power Equipment (products that use gas and oil) — not eligible for return once they have been oiled or gassed. Federal law prohibits shipping once oiled or gassed. Mighty Generators will help facilitate repair with the manufacturer. Typically it must be taken to an authorized service center, which may be covered under warranty. We will give you directions during the RMA process. There are no exceptions to this rule.
  • Any food or food-related product cannot be returned for health, safety, and sanitary reasons.
  • Clearance Items are final sale and cannot be returned.
  • Scratch and Dent Items are final sale* and cannot be returned.
  • Special Order and Built-to-Order cancellations submitted more than 24 hours after the order was placed cannot be guaranteed.
  • Customized Products cannot be returned.
  • Any purchases made on a gift card cannot be returned.

Final Sale*

Mighty Generators does not accept returns of items marked Scratch/Dent or Recondition/Refurbished on Outdoor Power Equipment. Due to the nature of these items, they are unique in the imperfections they may possess. They are sold in “as-is” condition and are guaranteed to be fully functional. If there is an issue, our service technicians will walk you through troubleshooting and get you any necessary parts. Items sold in these conditions and returned to Mighty Generators will not be accepted for delivery and may lead to additional costs for the buyer.

Changed your mind?

  1. Log in to our return portal with the email you used during purchase and start the return, or email info@mightygenerators.com to request an RMA.
  2. The package must be in original packaging with all accessories. We will give you the return shipping address with the RMA, and you are responsible for return shipping costs on change-of-mind returns.
  3. Once we receive the item, we will inspect it to ensure it is in original condition with all accessories and packaging.
  4. Once returned in resaleable condition, we issue a full refund to the original payment method within 7 days.

Want an Exchange?

  1. Email info@mightygenerators.com to request an RMA and discuss the product you would like instead.
  2. The package must be in original packaging with all accessories. We will give you the return shipping address with the RMA and you will be responsible for return shipping costs.
  3. Once we receive the item, we will inspect it to make sure it is in original condition with all accessories and packaging.
  4. Once returned in resaleable condition and approved, we will contact you and ship your new item out free of charge.