Warranty Information

Warranty Guidance

The warranty for your product is backed either by the original product manufacturer or for some generators, the engine manufacturer that is linked to the generator. To address any concerns regarding your product, your initial course of action should involve reaching out to the respective warranty and service support departments of these manufacturers (contact details provided below). If you do not see the correct information below reach out to us via one of our contact methods from our contact us page and we will be sure to get you the right information.

If your product requires support and servicing during the warranty period, after standard pre-warranty troubleshooting, the manufacturer may suggest taking your unit to one of their authorized service centers in your locality. These centers will carry out repairs in accordance with the terms and conditions specified in your specific equipment warranty. It's important to note that warranty service typically necessitates explicit authorization from the manufacturer. To gain a clear understanding of what is covered and what isn't, as well as how the warranty process is administered, we recommend reviewing the terms and conditions of your warranty before seeking support, and if you still have questions then feel free to contact us to help you navigate this process.

We distinguish ourselves by offering a superior level of customer service and support throughout this process. This sets us apart from large retail chains and equipment dealers, where the gap between offering a warranty and honoring it can often lead to frustration. Such gaps are commonly encountered with large corporate entities that may not prioritize the individual customer's best interests. Our business ethos is built upon serving the individual customer's best interests, and we expect the same personalized level of service when making our own purchases.

It's important to reiterate that while we are here to support you throughout the warranty process, your warranty is neither administered nor funded by Mighty Generators.

Troubleshooting Support

Need assistance with technical queries or troubleshooting regarding your generator? Experiencing issues with your generator's functionality? In addition to contacting Mighty Generators, we highly recommend getting in touch with the manufacturer directly. Below, you'll find direct lines to our manufacturers' skilled and knowledgeable technicians, who specialize in generators and are prepared to provide their expertise. These technicians are the same experts responsible for designing, engineering, manufacturing, and warranting your generator, making them the most qualified to swiftly and effectively address your inquiries and guide you towards proper operation or necessary repairs. If you have any questions or are having a hard time finding out who to go to, please send us an inquiry at info@mightygenerators.com and we can get you to the right service desk.

Parts

As an online only retailer, Mighty Generators follows a similar approach to that of your neighborhood hardware store or "big-box" retailer regarding practical aspects like warranty assistance, servicing, and replacement parts. When facing an issue with your product, local home improvement centers or hardware stores don't usually keep the necessary parts in stock. Instead, they typically direct you to the manufacturer or a commercial parts supplier to obtain the required component. Mighty Generators operates under the same principle.

A number of our customers opt to find their replacement parts through SearsPartsDirect.com. You can explore SearsPartsDirect.com for this purpose.

Alternatively, you can directly contact the manufacturers listed below to promptly order the part you need. In many cases, you will be offered the same price as we would pay if you were to request us to procure the part on your behalf! If you have any issues finding or locating the part you need and you need some guidance, please feel free to reach out to us at info@mightygenerators.com and we will assist you in locating the right part.

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